FAQs
Payment & Shipping FAQs:
What payment methods do you accept?
We process all payments securely through PayPal.
As a secure and trusted payment processor, PayPal lets you shop online without sharing any of your sensitive financial information with us. PayPal accepts Visa, Mastercard, American Express, and nearly all globally recognized major credit and debit cards.
When you check out, you will be redirected to the PayPal payment page where you have two options:
1. If you already have a PayPal account: Log in with your registered email or mobile number to confirm and complete your payment.
2. If you do not have a PayPal account: Simply click the "Pay with Debit or Credit Card" button. You will be redirected to a fully encrypted secure page to finish your transaction as a guest, no account creation required at all.
Do you offer Cash on Delivery?
We do not offer Cash on Delivery (COD) at this time. Please pay for your order in full, in advance, via PayPal.
Will my order come with a gift box?
All items are packed in our branded gift box for free, ready for gifting directly.
Do I have to pay Sales Tax?
We do not add any additional sales tax or hidden fees to your order. Please note that customers are responsible for any applicable local customs duties, if required by your region.
How do I know my order was received?
After you place your order successfully, you will immediately receive an order confirmation email, which includes your unique order number and full purchase details.
What shipping options do you offer and how much do they cost?
We offer Air Mail and International Expedited Express shipping. You can select your preferred method during checkout. Here are the shipping costs for each:
1. Flat Shipping – FREE (Delivery takes 7-15 business days to all major destinations.)
2. Express Shipping – $29.99 (Delivery takes 3-7 business days to all major destinations.)
How long will it take to receive my order?
Popular items typically ship within 24 hours, while customized orders (such as engraved rings) take 1–3 business days. Your total delivery time depends on the shipping method you choose at checkout.
Exchanges & Returns FAQs:
Can I return my order?
Yes. If for any reason you are not satisfied with your purchase, you may return any unused, non-customized items for a refund or exchange.
What is your return policy?
We offer a 30-day money-back guarantee and a 30-day exchange policy. Eligible items must be returned in like-new condition, or be confirmed as defective products. To process your refund, please mail the item back to our designated return address with the full original packaging intact.
How do I cancel my order?
You can submit a cancellation request at any time prior to shipment. Please note that if your order has already been shipped, we will be unable to approve the cancellation.
What if I order the wrong size?
If you order the wrong size, you can initiate an exchange by mailing the item back to our designated return address. Please ensure the product is in its original condition, with the full original packaging intact, and include a clear note stating the exact size you wish to exchange for.
Can I modify my engraved text after placing the order?
You can request text edits within 12 hours of purchase, before the engraving process begins.
When will my credit appear on my card?
Your refund will usually show up on your card statement within 1-3 business days after we process your refund request. In most cases, the refund is processed instantly.
What guarantee do you offer?
We select our products based on excellent design and high quality. We personally inspect every order during the packing stage to ensure the correct items and accessories are included. If you find any quality issues with your order, we will offer a free replacement or full refund for you.
What is your policy for defective items?
If you receive a defective product, we will provide a full exchange or refund. In such cases, we pay for return shipping.
Who is responsible for damage or loss during transit?
We take full responsibility for any damage or loss of items during transit. If any items are reported as damaged or missing upon arrival, we will reship your order immediately at no extra cost to you.
Other Useful FAQs:
Is my information, including my email address, kept safe?
We respect your privacy. All your personal information including your email address is fully protected. The only data we collect is used exclusively for order processing and after-sales communication. This information belongs solely to iDream Jewelry and will never be shared with any third parties.
How can I check my order status?
It’s easy! After you place an order, please log in to your account using your registered email address. There, you can view all of your past and current orders, including full real-time tracking information.
Do you have a minimum order quantity or low-order fees?
No, we do not set any minimum order quantity or charge any low-order fees. We are fully flexible to ship single individual items or large bulk orders to destinations all around the world.
How do I use my coupon code?
Once you have selected your desired products and added them to your cart, enter your valid coupon code into the dedicated "Coupon Code" box on the checkout page, then click the "Apply" button to redeem the corresponding discount.
For any further questions, concerns or after-sales inquiries, please feel free to email us at [email protected]. Our team will get back to you within 24 hours on all business days.
All prices are listed in USD.
Copyright © 2015 - 2026 iDream Jewelry.
Copyright © 2015 - 2026 iDream Jewelry.