- Product Details
- Product Reviews
- Customers Reviews
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Reviews(14)
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AAnita Allan
08/29/2019
I am very happy with the 3 purchases I made. Trouble free ordering and pretty fast delivery. Thank you.
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Sshafik shokat
08/29/2019
It's so good n it's helping 2gt
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SSonja Moore
08/29/2019
Very poor customer service poor chat service need better customer service employees
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SSusan Henry
08/29/2019
I love the Turquoise band I’ve received
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JJ. Goulding
08/29/2019
Nice item. Good size and well mounted. The stone color is beautiful.
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CCrystal Cooper
08/29/2019
The website was easy to use and everything showed up as it should have and I love the necklace and ring I purchased as a gift.
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MMaryellen Estrada
08/29/2019
This is my fourth or fifth purchase with this company. The quality and price always exceed my expectations. Makes a great gift.
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LLouise Wright
08/29/2019
Loving my wedding bands. Very good quality, didn’t have to wait long for my order to arrive
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CCharlotte Mcglothen
08/29/2019
Need to have a account you can log into.
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PPrimo Robert
10/13/2015
The Exchange is very responsive and strives to satisfy it's customers.
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BBobby Chad
08/30/2015
They have very good products .
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BBull Back
08/29/2015
Easy to look at and look for items on the web site.
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RRichie Phil
08/27/2015
I thought there were very good products to choose from.I love them very much.
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DDave Vernon
08/24/2015
All gifts have come, beautiful.
Shipping Information:
We use Air Mail and International Expedited Express for shipping. You can choose your preferred method during checkout:
1. Flat Shipping - FREE (7-15 business days to all major destinations.)
2. Express Shipping - $29.99 (3-7 business days to all major destinations.)
Before shipping, we put every item through a strict quality control process. Popular items typically ship within 24 hours, while customized orders (such as engraved rings) take 1–3 business days. Please note that total delivery time is the sum of processing time and shipping time.
Processing Time: 1-3 business days
Shipping Time: 3-15 business days
Total Delivery Time = Processing Time + Shipping Time
NOTES:
1. Shipping times are estimates provided by our couriers. We are not liable for delays after dispatch caused by uncontrollable factors, but we will do our best to assist you if any issues arise.
2. Express Shipping (UPS, FedEx, or DHL) cannot deliver to P.O. Boxes or military addresses. Please select Flat Shipping for these destinations.
Returns Information:
If you are not satisfied with your purchase, we guarantee an exchange or a full refund. Simply return the item to us within 30 days of receipt - no questions asked and no handling fees.
Returns: Mail your merchandise back in its original packaging. Include a note stating the reason for return (e.g., "wrong ring size") or if you would like a refund.
Refunds: We offer a 30-day money-back guarantee for products in "like-new" condition and for defective items. Refund credits typically appear on your statement within 1-3 business days after processing.
Exchange: Items must be returned within 30 days of receipt in their original packaging with a note regarding the exchange.
KIND NOTES:
1. Buyers are responsible for return shipping costs, except in the case of defective items.
2. Customized items are non-refundable and non-exchangeable.
3. Important: Please do not send your return to the address listed on your package. Contact us for the correct return address to avoid processing delays.
Need to return an item?
Step #1: Contact Us
Email our customer service department for the correct return address. This ensures your return is processed correctly and in a timely manner.
Step #2: Packaging
Items must be in "like-new" condition. Please mail your order back to the provided address and include the original packaging.
Step #3: Shipping & Tracking
For your protection, please provide us with the carrier name and tracking number. Returned merchandise remains the responsibility of the sender until it is signed for by our team. Each item will be inspected by our gemologist before the refund is processed.
Need immediate assistance?
Our FAQs page may answer many of your questions.
Need more help?
Please email us at: [email protected].
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